Account & Data Deletion

Last updated: August 3, 2026

This document is a translation of the Korean original. If this translation and the Korean original differ, the Korean original prevails. View the Korean original

This page explains how to delete your GravityStar Games game account and related data. You can request deletion by email even if you have already deleted the app or cannot log in.

Delete in the app

Log in to the game with the Google or Steam account you want to delete.
Select Settings > Account > Delete Account.
Review the information about the data and purchase rights that will be deleted, then tap Schedule Deletion.
Deletion is scheduled as soon as you request it and is completed after a seven-day cancellation grace period.

Cancel a scheduled deletion

During the grace period, log in with the same account and select Settings > Account > Cancel Account Deletion to cancel the scheduled deletion. Once the grace period ends and deletion is completed, it cannot be canceled or restored.

Request deletion on the web or by email

If you have deleted the app or cannot make the request in the app, please send an email to gravitystargames@gmail.com.

Email subject

[Account Deletion Request] GravityStar Games

Information to include

Login platform: Google or Steam
Your in-game support code (if you know it)
Information needed to identify your Google login email or Steam profile
Reason for the request (optional)
The email address where you would like to receive our reply

Do not send passwords, credit card numbers, full original purchase receipts, or authentication tokens. We may ask for additional identity verification to protect your account.

Information that is deleted

After the seven-day grace period, the following information is deleted or de-identified so that it cannot be restored.

Linked Google and Steam identifiers, and the email address and display name when supplied
Active login sessions and hashed device identifiers
Cloud game save data
Active purchase rights and account-based benefits
Some operational data directly linked to the account

Information retained for a period

The minimum information needed under applicable law or for legitimate security and dispute-handling purposes may be retained for the following periods, separated from the account or with identifying information removed.

Records of contracts and withdrawals, and of payments and content supply: 5 years
Consumer complaint and dispute-handling records: 3 years
Security and audit records: in principle 1 year, or until an ongoing investigation or dispute ends
Transaction identification records used to prevent refund abuse, duplicate grants and fraudulent payments: for the statutory retention period or until the dispute is resolved

Notes about purchases

Account deletion is not a refund request.
If there are undelivered or unresolved purchases, you may need to run Restore Purchases first before deletion can be scheduled.
After deletion is completed, purchase rights and game data from the previous account are not restored to a new account.
Under store policies, some permanent products may not be purchasable again on a new account.

Processing

We review email requests and reply as quickly as possible to confirm receipt. If identity verification or handling of unresolved purchases is needed, completion may take additional time.

Contact

Developer: GravityStar Games
Email: gravitystargames@gmail.com