Demon Ark: Idle RPG

Paid Services & Refunds Policy

Published and effective: August 3, 2026 · Version: 2026-08-03

This document is a translation of the Korean original. If this translation and the Korean original differ, the Korean original prevails. View the Korean original

This Policy explains the standards for purchases, withdrawal, refunds and purchase recovery of paid digital content in GravityStar Games’ games.

1. Scope

This Policy applies to paid digital content sold through stores supported by the Company, such as Google Play and Steam, including in-game virtual currencies, consumable items, permanent items and features, and bundles.

The Services currently do not include auto-renewing subscriptions or paid ad-removal products. If such products are introduced, the purchase screen and this Policy will be amended.

2. Seller and payment processor

The store’s terms and local laws apply to the actual approval of payments, the management of payment methods, and the payment of refunds.

3. Delivery of products

  1. Purchased products are granted after the store payment succeeds and the server has verified the receipt.
  2. If a product is not delivered immediately because of a network failure or the app closing, please run Settings > Account > Restore Purchases or the purchase recovery feature in the shop.
  3. If it is still not delivered after recovery, email us the store, the order or transaction ID, the product name, the purchase date and time, and your support code.
  4. Do not send credit card numbers, account passwords, or full access tokens.

4. Withdrawal and refunds

  1. In principle, users may request withdrawal within seven days from the date they received the contract terms or the digital content.
  2. Where use or consumption of digital content has begun and its value has significantly decreased, as in the following cases, withdrawal may be restricted to the extent permitted by applicable law.
    • Virtual currencies and consumable items granted immediately upon purchase and partly or fully used
    • Permanent features or rights activated immediately upon purchase whose use has begun
    • Randomized or selectable content whose result has been fixed by opening, selecting, combining or similar actions
  3. However, if the content differs from what was displayed, advertised or contracted, or was not provided properly, users may request withdrawal within three months from the date of supply or within thirty days from the date they became aware of that fact.
  4. Rights of cancellation under applicable law, such as when a minor made a payment without the consent of a legal representative, are not restricted.
  5. Where a store’s policy is more favorable to users or mandatory local laws set a different standard, that standard prevails.

5. Requests by platform

Google Play

Steam

6. Refund processing and recovery

  1. When a refund is approved, the virtual currencies, items, bonuses and purchase rights granted by that purchase are recovered or deactivated.
  2. Where they have already been used and cannot be fully recovered, the in-game balance or related rights may be adjusted to the extent permitted by applicable law and store policies.
  3. Transactions refunded by a store are not granted again, and related features may be restricted if duplicate grants or refund abuse are confirmed.
  4. Refunds are paid by the store to the original payment method, and the actual timing depends on the payment method and the store’s processing schedule.

7. Purchase recovery instead of refunds

If payment was completed but the product was not delivered, please try purchase recovery before requesting a refund. When the server confirms a valid transaction, the undelivered rewards are granted without duplication.

8. Account deletion and purchases

  1. Account deletion is not an automatic refund request. Please make any necessary refund or purchase recovery requests before deleting your account.
  2. If unresolved purchases remain, scheduling account deletion may be temporarily restricted to ensure safe transaction handling.
  3. Once account deletion is completed after the seven-day grace period, the active purchase rights and cloud data of the game account cannot be restored. Under store policies, some non-consumable products may not be purchasable again on a new account.

9. Record retention

In accordance with applicable law, the Company may retain records of contracts and withdrawals and records of payments and content supply for five years, and records of consumer complaints and dispute handling for three years.

10. Disputes and contact

Refund or payment disputes are resolved through good-faith consultation between the Company and the user. If they are not resolved, users may use consumer-dispute mediation bodies such as the Korea Consumer Agency, or the competent court.

Official references